Share 'Realistic Expectations and "The Occupied Zone"'

How many times as a technician have you gone out to the same customer's home because of unrealistic expectations?  Some homeowners expect air-conditioners to work like an ice box, want you to size them for their big party on Fourth of July weekend, and expect you to show up at the drop of a dime when it doesn't meet their impossible notion.  Of course, this could be avoided by establishing a stan…