Energy Software Company is Hiring a Technical Account Manager

Hancock Software is an established provider of software solutions in the expanding energy efficiency industry.  We have a full energy auditing and weatherization solution suite, including an iPad and iPhone app (HEAT) that can be taken off-line to a job site to diagnosis, calculate and create reports for energy savings.

We are looking for a Technical Account Manager who has project management and energy efficiency technical expertise.  If you or any other energy professionals that you know are interested in this opportunity, please apply by checking out the description and emailing your resume to careers@hancocksoftware.com

 

This job is not location-specific, Hancock Software provides a unique virtual office environment. 

 

Responsibilities:

  • Act as a single Point-of-Contact to your assigned customers; this will normally include one or more states and all the independent agencies within the states providing weatherization services.
  • Identify opportunities for customer up-sell and customization.
  • Provide project management for customer on boarding, upgrades and migrations.
  • Coordinate the customer’s support and training.
  • Serve as a central point of contact to actively engage in the review, management and escalation of technical issues.
  • Manage the escalation of critical enhancement requests with Hancock development.

 Required Skills:

  • You must be Customer Focused and have a love for helping customers and delivering satisfaction even when faced with difficult customers.
  • Experienced working with customers, managing partner relationships and setting customer expectations.
  • Strong knowledge in using WEB based applications, knowledge of home energy weatherization technology a plus.
  • Strong telephone, written communications and email etiquette skills.
  • 1-5 years of similar work experience in a support position, BS in appropriate discipline a plus.

  Preferred Skills:

  • Technical experience in weatherization programs and advanced computer skills.
  • Project Management and large scale system deployment experience.
  • Strong oral communication skills, including the ability to present technical information in user-friendly language.
  • Strong team player possessing the willingness to seek feedback, adapt practices and continuously learn and evolve.
  • Ability to work independently in a home office.
  • Ability to prioritize and work responsibly without direct supervision.

Tags: audit, energy, hancock, ipad, software

Views: 11

Videos

  • Add Videos
  • View All

Latest Activity

Michael Dunseith commented on Kirsten Richnavsky's group Retrotec, Inc
"Congratulations on your new postion. Looking forward to working with you in the near future. Best…"
7 hours ago
Michael Dunseith joined Kirsten Richnavsky's group
7 hours ago
Wayne Melancon replied to Wayne Melancon's discussion What's the Most Profitable HVAC Job for Your Company?
"I'll agree with you there Ken. We'll get shopped by residential when the customer already…"
12 hours ago
Horace Douglas Hunt, Jr. commented on Horace Douglas Hunt, Jr.'s photo
Thumbnail

IMG_3138

"and....this was the best looking spot in the air handler. Seal the unit if you want to have any…"
14 hours ago
Horace Douglas Hunt, Jr. commented on Horace Douglas Hunt, Jr.'s photo
Thumbnail

IMG_3139

"Beginnings of mold....due in some part to leaks in air handler pulling hot humid air from…"
14 hours ago
Horace Douglas Hunt, Jr. posted photos
14 hours ago
Eric Kjelshus replied to Wayne Melancon's discussion What's the Most Profitable HVAC Job for Your Company?
"What is your "Key Performance Indicator" dollar per hour? gross dollar per man day? % of…"
23 hours ago
Jan E. Graveamker replied to Mary Sinkler's discussion Lighting replacement - 300 watt LED flood light
"Hi Mary, What is the purpose of lighting the backyard ?  Sense of safety, night time…"
yesterday

Home Energy Pros

Welcome to Home Energy Pros – the unique digital community by and for those who work in the home energy performance arena.

Home Energy Pros was founded by the developers of Home Energy Saver Pro (supported by the U.S. Department of Energy) and brought to you in partnership with Home Energy magazine.  Home Energy Pros is sponsored by the Better Buildings Residential Network. Please honor our Guidelines

© 2017   Created by Lawrence Berkeley National Laboratory.   Powered by

Badges  |  Report an Issue  |  Terms of Service