Energy Software Company is Hiring a Technical Account Manager

Hancock Software is an established provider of software solutions in the expanding energy efficiency industry.  We have a full energy auditing and weatherization solution suite, including an iPad and iPhone app (HEAT) that can be taken off-line to a job site to diagnosis, calculate and create reports for energy savings.

We are looking for a Technical Account Manager who has project management and energy efficiency technical expertise.  If you or any other energy professionals that you know are interested in this opportunity, please apply by checking out the description and emailing your resume to careers@hancocksoftware.com

 

This job is not location-specific, Hancock Software provides a unique virtual office environment. 

 

Responsibilities:

  • Act as a single Point-of-Contact to your assigned customers; this will normally include one or more states and all the independent agencies within the states providing weatherization services.
  • Identify opportunities for customer up-sell and customization.
  • Provide project management for customer on boarding, upgrades and migrations.
  • Coordinate the customer’s support and training.
  • Serve as a central point of contact to actively engage in the review, management and escalation of technical issues.
  • Manage the escalation of critical enhancement requests with Hancock development.

 Required Skills:

  • You must be Customer Focused and have a love for helping customers and delivering satisfaction even when faced with difficult customers.
  • Experienced working with customers, managing partner relationships and setting customer expectations.
  • Strong knowledge in using WEB based applications, knowledge of home energy weatherization technology a plus.
  • Strong telephone, written communications and email etiquette skills.
  • 1-5 years of similar work experience in a support position, BS in appropriate discipline a plus.

  Preferred Skills:

  • Technical experience in weatherization programs and advanced computer skills.
  • Project Management and large scale system deployment experience.
  • Strong oral communication skills, including the ability to present technical information in user-friendly language.
  • Strong team player possessing the willingness to seek feedback, adapt practices and continuously learn and evolve.
  • Ability to work independently in a home office.
  • Ability to prioritize and work responsibly without direct supervision.

Tags: audit, energy, hancock, ipad, software

Views: 9

Videos

  • Add Videos
  • View All

Twitter

Latest Activity

Tom White posted a discussion

Home Energy Reader Survey

Home Energy wants to serve you better.  Please …See More
15 hours ago
George Matthews's event was featured

Proof is Possible Tour by the Home Performance Workshop at Truitt and White Lumber Conference Room

October 7, 2016 from 9am to 1pm
Building Energy Performance Testing is sponsoring the Proof is Possible Tour to come to the San…See More
22 hours ago
Profile IconAshley Noreuil, Fred Smith and Peter Moncada joined Home Energy Pros
yesterday
George Matthews commented on George Matthews's event Proof is Possible Tour by the Home Performance Workshop
"Here is the flyer for the Advanced Techniques and Tools in Home Performance Friday October 7th at…"
yesterday
George Matthews posted an event

Proof is Possible Tour by the Home Performance Workshop at Truitt and White Lumber Conference Room

October 7, 2016 from 9am to 1pm
Building Energy Performance Testing is sponsoring the Proof is Possible Tour to come to the San…See More
yesterday
George Matthews replied to George Matthews's discussion Shortridge 8400 Flowhood for A/C airflow testing in the group Energy Auditing Equipment for Sale, Trade or to Purchase
"Here are the pics of the flowhood and airdata manometer"
Saturday
Sarah Holloway posted a photo
Friday
Joe Urycki added a discussion to the group Energy Auditing Equipment for Sale, Trade or to Purchase
Thumbnail

TEC blower door and UEI combustion analyzer for sale

For sale is one used TEC Minneapolis blower door system: Includes model 3 fan with rings A and B,…See More
Friday

© 2016   Created by Lawrence Berkeley National Laboratory.   Powered by

Badges  |  Report an Issue  |  Terms of Service