Come join a team that’s cutting greenhouse gas emissions and homeowner energy bills by improving the homes we live in. Recurve, Inc. is a leading provider of software that powers the residential energy efficiency market. We are on the forefront of the cleantech revolution by delivering the most advanced energy modeling, reporting and pricing software tools to help accelerate the success of home energy professionals. We’re looking for a full-time customer support professional to assist our end-users: the contractors working to reduce wasted energy in homes across the country.

 

About the Position:

  • Lead customer-facing support representative, with some autonomy to develop the position
  • First line of defense for handling user questions and requests for help
  • Communicating frequently with users over a variety of mediums: email, phone, and remote screen sharing
  • Authoring user facing documents such as FAQs and tutorials
  • Working closely with customers, building science experts, and software development team
  •  Helping to shape the product by being an advocate for the end users: identifying product features and fixes that will really make a difference

About the Energy Efficiency Market

  •  30% of all US electricity is consumed by homes
  • 21.5% of total U.S. greenhouse gas emissions is generated by US homes
  • American homeowners spend $200 billion to heat, cool, and light their homes. The Department of Energy estimates that 40% of that, $80 billion every year, is wasted through inefficiencies

About You:

Required:

  • Great written and spoken communication skills
  • Able to deliver complex technical information in terms that (often non-technical) end users can readily grasp
  • Motivated, self-starter with the desire to work at a fast, start-up pace
  • Comfortable with computers & able to learn and master new software applications quickly

Preferred:

  • 3 years of customer support experience
  • Knowledge of building science, construction, or HVAC is a big plus. The ability/interest in learning about these is a must
  • Past experience with Zendesk, Jira, or other ticketing systems

About Us:

  • Located in downtown San Francisco (walking distance from BART)
  • Committed to improving the environment (reimbursement of public transportation commuting costs up to $150/month or $50/month for biking or walking to work)
  • A small company of about 15 people, including some of the most advanced building science experts and software developers in the energy efficiency market
  • Founded in 2004

Competitive compensation, based on skills and experience.

Health, dental, and vision coverage provided.

 

Send your resume and cover letter to jobs@recurve.com.

www.recurve.com

Tags: building, francisco, recurve, san, science, support, technical

Views: 21

Videos

  • Add Videos
  • View All

Twitter

Latest Activity

Jim Gunshinan's blog post was featured

A Healthy Home and a Healthy Bottom Line

There has been a lot of interest of late in the weatherization and broader home performance…See More
6 hours ago
Jonathan Beers commented on Home Energy Magazine's blog post Natural Gas is Becoming Less Attractive
"The carbon intensity of electricity use (lbs. of CO2/MWh) varies a lot from region to region. For…"
6 hours ago
Diane Chojnowski posted events
9 hours ago
Diane Chojnowski's 4 events were featured
9 hours ago
Diane Chojnowski updated an event
Thumbnail

Midwest Energy Solutions Conference at Chicago Hilton & Towers

March 7, 2017 to March 8, 2017
Once a year, MEEA invites all energy stakeholders to gather at our annual Midwest Energy Solutions…See More
9 hours ago
Home Energy Magazine's blog post was featured

Natural Gas is Becoming Less Attractive

The United States and Canada have been fortunate to have access to natural gas for space heating,…See More
10 hours ago
Home Energy Magazine posted a blog post

Natural Gas is Becoming Less Attractive

The United States and Canada have been fortunate to have access to natural gas for space heating,…See More
12 hours ago
Jim Gunshinan posted a blog post

A Healthy Home and a Healthy Bottom Line

There has been a lot of interest of late in the weatherization and broader home performance…See More
12 hours ago

© 2016   Created by Lawrence Berkeley National Laboratory.   Powered by

Badges  |  Report an Issue  |  Terms of Service