Information

Dear Occupant:

What conditions were present when a customer had an Aha moment?  What made the communication successful?  Please share your successes here so we can all learn.  'Cause we know that houses don't use energy.  People Do!

 

Members: 27
Latest Activity: Mar 20

Discussion Forum

This group does not have any discussions yet.

Comment Wall

Comment

You need to be a member of Dear Occupant: to add comments!

Comment by Andrew Aliferis on March 26, 2013 at 4:33am

I recently audited a townhouse for a young family. The father had his baby strapped to the front of his chest in a baby carrier. As we spoke he bounced gently up and down to comfort the baby who was trying to sleep. I was asking him about comfort issues in the house. He told me that the first floor was always cold in the winter and nonchalantly said that he uses a kerosene heater down there to heat it up. He noticed my concern and said quickly that he grew up with kerosene heaters and knew how to use them safely. I explained how easily a piece of rust or poor adjustment could cause the heater to start generating carbon monoxide and how even if him and his wife only experienced headaches, their baby could die. The aha moment came very quickly when he thought about losing his child.

Comment by A. Tamasin Sterner on November 1, 2011 at 3:04am
I've been using "family" lately.  It seems to resonate well.
Comment by Timothy DeLuca on October 31, 2011 at 9:34pm
I always use the term "home".
Comment by Timothy DeLuca on October 31, 2011 at 9:31pm

Most of the time it is when I uncover a health and safety issue regarding combustion appliances. This is a great opportunity to provide education. 

The blower door is a great time to give lessons about CO and exhaust systems if the home is tight.

I always love a homeowner that shows interest and follows me around.

Comment by John Nicholas on April 4, 2011 at 1:35pm

I use family, children, kids, wife, husband - or if I have learned them, the names.  This morning is was Annabelle, their 3 year old.  She helped by holding my extra flashlight. <GRIN>

 

I also start with house, but quickly move to home - especially with the ladies. In the basement or attic with the guys I revert to house.

 

BTW:  I use ladies and guys here generically.  I've had stay at home dads that are more interested in the hominess and the wife is more interested in the construction or technical aspects.  I also had a little wife, 5-0 80# that did all the remodel work.  She relegated her Policeman husband to doing the heavy lifting.  She did not left him, hammer or paint, glue or run power tools. 

Comment by A. Tamasin Sterner on April 4, 2011 at 1:05pm
While visiting with Carol Markell from Home Energy Magazine at ACI last week, she said she prefers "resident" to "occupant", but really likes "people".  What word or term do YOU use when you refer to the folks in the house/apartment that you are serving?
 

Members (27)

 
 
 

Home Energy Pros

Home Energy Pros was founded by the developers of Home Energy Saver Pro (sponsored by the U.S. Department of Energy,) and brought to you in partnership with Home Energy magazine.

Latest Activity

Profile IconWes Anderson, Jean-Paul and Bryan joined Home Energy Pros
yesterday
Dennis Heidner commented on Dale Stephens's blog post LED Lighting 24-month update 18,240 hours & counting
"Dale, good write up. For the landscaping bulbs,  if they had been T3 12V wedge bulbs,  I…"
Friday
Brett Little commented on Tom White's video
Thumbnail

The Future of Housing - And How Airtightness Can Help

"It's very true! So many people and contractors have tons of insulated attics but no air seal…"
Thursday
Chris Leach replied to Richard Beyer's discussion "The Dangers of Using Spray Foam Insulation"
"The problems will surface soon enough . Why don't we take a second look at this over rated…"
Thursday
Don Fitchett commented on Tom White's video
Thursday
tedkidd replied to Bob Blanchette's discussion How does Cycles Per Hour affect real world AFUE?
"Want to spot a simpleton? It's a guy who thinks EE and comfort are disconnected.  Want…"
Thursday
tedkidd commented on Tom White's blog post Clean Energy Works Oregon: Total Home Performance
"Nice post Tom! I really like how he puts that. Leveraging interests so they can optimize…"
Thursday
Kent Mitchell commented on Tom White's blog post Clean Energy Works Oregon: Total Home Performance
"As a contractor in the region - we frequently wonder how/why you can be a non-profit?  Oregon…"
Thursday

© 2014   Created by Lawrence Berkeley National Laboratory.

Badges  |  Report an Issue  |  Terms of Service