Dear Occupant:

What conditions were present when a customer had an Aha moment?  What made the communication successful?  Please share your successes here so we can all learn.  'Cause we know that houses don't use energy.  People Do!


Members: 27
Latest Activity: Mar 20, 2014

Discussion Forum

This group does not have any discussions yet.

Comment Wall


You need to be a member of Dear Occupant: to add comments!

Comment by Andrew Aliferis on March 26, 2013 at 4:33am

I recently audited a townhouse for a young family. The father had his baby strapped to the front of his chest in a baby carrier. As we spoke he bounced gently up and down to comfort the baby who was trying to sleep. I was asking him about comfort issues in the house. He told me that the first floor was always cold in the winter and nonchalantly said that he uses a kerosene heater down there to heat it up. He noticed my concern and said quickly that he grew up with kerosene heaters and knew how to use them safely. I explained how easily a piece of rust or poor adjustment could cause the heater to start generating carbon monoxide and how even if him and his wife only experienced headaches, their baby could die. The aha moment came very quickly when he thought about losing his child.

Comment by A. Tamasin Sterner on November 1, 2011 at 3:04am
I've been using "family" lately.  It seems to resonate well.
Comment by Timothy DeLuca on October 31, 2011 at 9:34pm
I always use the term "home".
Comment by Timothy DeLuca on October 31, 2011 at 9:31pm

Most of the time it is when I uncover a health and safety issue regarding combustion appliances. This is a great opportunity to provide education. 

The blower door is a great time to give lessons about CO and exhaust systems if the home is tight.

I always love a homeowner that shows interest and follows me around.

Comment by John Nicholas on April 4, 2011 at 1:35pm

I use family, children, kids, wife, husband - or if I have learned them, the names.  This morning is was Annabelle, their 3 year old.  She helped by holding my extra flashlight. <GRIN>


I also start with house, but quickly move to home - especially with the ladies. In the basement or attic with the guys I revert to house.


BTW:  I use ladies and guys here generically.  I've had stay at home dads that are more interested in the hominess and the wife is more interested in the construction or technical aspects.  I also had a little wife, 5-0 80# that did all the remodel work.  She relegated her Policeman husband to doing the heavy lifting.  She did not left him, hammer or paint, glue or run power tools. 

Comment by A. Tamasin Sterner on April 4, 2011 at 1:05pm
While visiting with Carol Markell from Home Energy Magazine at ACI last week, she said she prefers "resident" to "occupant", but really likes "people".  What word or term do YOU use when you refer to the folks in the house/apartment that you are serving?

Members (27)


Home Energy Pros

Home Energy Pros was founded by the developers of Home Energy Saver Pro (sponsored by the U.S. Department of Energy,) and brought to you in partnership with Home Energy magazine.  Home Energy Pros is sponsored by the Better Buildings Residential Network.

Latest Activity

SmithWatson commented on SmithWatson's blog post Top 6 Energy Efficient Brands for Gas Furnace and Boiler
"Thank you for your valuable comment Gary.Yes, the product AFUE rating and other numbers are from…"
6 hours ago
Eric Kjelshus replied to Barbara Smith's discussion Eliminating Standing Pilot Light Furnaces
"Biggest pro is to keep the clay or brick or high mass chimney warm  with the 4-8" flame.…"
12 hours ago
Profile IconScott Bloedorn, Matt Macfadden, Lauren Asplen and 1 more joined Home Energy Pros
17 hours ago
Tim Wulling joined David Eggleton's group

1000 Home Challenge

Linda Wigington distinguished between deep retrofits & deep energy reductions, thus expanding…See More
19 hours ago
Gabrielle Rossetti's event was featured

Online Course: ASHRAE 62.2 Ventilation for Single-Family Dwellings at Online - At Your Own Pace

October 15, 2015 at 6pm to November 27, 2015 at 7pm
20 hours ago
Tom White posted videos
20 hours ago
Diane Chojnowski replied to Diane Chojnowski's discussion Solar Decathlon 2015
"Great photos Steven! Thanks for sharing."
21 hours ago
Steven Lefler replied to Diane Chojnowski's discussion Solar Decathlon 2015
22 hours ago

© 2015   Created by Lawrence Berkeley National Laboratory.

Badges  |  Report an Issue  |  Terms of Service