Information

Dear Occupant:

What conditions were present when a customer had an Aha moment?  What made the communication successful?  Please share your successes here so we can all learn.  'Cause we know that houses don't use energy.  People Do!

 

Members: 27
Latest Activity: Mar 20, 2014

Discussion Forum

This group does not have any discussions yet.

Comment Wall

Comment

You need to be a member of Dear Occupant: to add comments!

Comment by Andrew Aliferis on March 26, 2013 at 4:33am

I recently audited a townhouse for a young family. The father had his baby strapped to the front of his chest in a baby carrier. As we spoke he bounced gently up and down to comfort the baby who was trying to sleep. I was asking him about comfort issues in the house. He told me that the first floor was always cold in the winter and nonchalantly said that he uses a kerosene heater down there to heat it up. He noticed my concern and said quickly that he grew up with kerosene heaters and knew how to use them safely. I explained how easily a piece of rust or poor adjustment could cause the heater to start generating carbon monoxide and how even if him and his wife only experienced headaches, their baby could die. The aha moment came very quickly when he thought about losing his child.

Comment by A. Tamasin Sterner on November 1, 2011 at 3:04am
I've been using "family" lately.  It seems to resonate well.
Comment by Timothy DeLuca on October 31, 2011 at 9:34pm
I always use the term "home".
Comment by Timothy DeLuca on October 31, 2011 at 9:31pm

Most of the time it is when I uncover a health and safety issue regarding combustion appliances. This is a great opportunity to provide education. 

The blower door is a great time to give lessons about CO and exhaust systems if the home is tight.

I always love a homeowner that shows interest and follows me around.

Comment by John Nicholas on April 4, 2011 at 1:35pm

I use family, children, kids, wife, husband - or if I have learned them, the names.  This morning is was Annabelle, their 3 year old.  She helped by holding my extra flashlight. <GRIN>

 

I also start with house, but quickly move to home - especially with the ladies. In the basement or attic with the guys I revert to house.

 

BTW:  I use ladies and guys here generically.  I've had stay at home dads that are more interested in the hominess and the wife is more interested in the construction or technical aspects.  I also had a little wife, 5-0 80# that did all the remodel work.  She relegated her Policeman husband to doing the heavy lifting.  She did not left him, hammer or paint, glue or run power tools. 

Comment by A. Tamasin Sterner on April 4, 2011 at 1:05pm
While visiting with Carol Markell from Home Energy Magazine at ACI last week, she said she prefers "resident" to "occupant", but really likes "people".  What word or term do YOU use when you refer to the folks in the house/apartment that you are serving?
 

Members (27)

 
 
 

Home Energy Pros

Home Energy Pros was founded by the developers of Home Energy Saver Pro (sponsored by the U.S. Department of Energy,) and brought to you in partnership with Home Energy magazine.  Home Energy Pros is sponsored by the Better Buildings Residential Network.

Latest Activity

Richard C. MacCrea replied to Damien Greenfield's discussion Is there is cost saving for you in having a tankless water heater?
"Most of the posts here are far too narrow in scope. To make the best decision you need to…"
6 minutes ago
Tom Mallard replied to Damien Greenfield's discussion Is there is cost saving for you in having a tankless water heater?
"Thx, Jose, add in u"
1 hour ago
tedkidd replied to Damien Greenfield's discussion Is there is cost saving for you in having a tankless water heater?
"Thankless water heaters are a GREAT deal.... For the installers. They are usually very…"
2 hours ago
Jose Carreno replied to Damien Greenfield's discussion Is there is cost saving for you in having a tankless water heater?
"I have been working with RUUD/RHEEM tank less water heaters (0.94 energy factor) with excellent…"
5 hours ago
Profile IconColleen Neel, Sarah Mostafa, Michael Kelemen and 4 more joined Home Energy Pros
6 hours ago
David I. Shepherd-Gaw replied to Ryan Miller's discussion Wouldn't it make more sense to post jobs on a single board nationally? in the group Job Board
"I have managed and overseen several efforts with www.energyexpert.org and other similar sites. It…"
6 hours ago
David Baerg replied to Bachi Brunato's discussion Modeling a Gas Fireplace in Wrightsoft
"I would not include it.  Given that it is likely much less efficient than the gas furnace, you…"
8 hours ago
Ryan Miller posted a discussion

First NC and now GA - Building Performance Associations taking shape

Hi All - Just a quick "this is what we're up to" for the community.The NC Building Performance…See More
8 hours ago

© 2015   Created by Lawrence Berkeley National Laboratory.

Badges  |  Report an Issue  |  Terms of Service