Information

Dear Occupant:

What conditions were present when a customer had an Aha moment?  What made the communication successful?  Please share your successes here so we can all learn.  'Cause we know that houses don't use energy.  People Do!

 

Members: 28
Latest Activity: Dec 22, 2015

Discussion Forum

This group does not have any discussions yet.

Comment Wall

Comment

You need to be a member of Dear Occupant: to add comments!

Comment by Andrew Aliferis on March 26, 2013 at 4:33am

I recently audited a townhouse for a young family. The father had his baby strapped to the front of his chest in a baby carrier. As we spoke he bounced gently up and down to comfort the baby who was trying to sleep. I was asking him about comfort issues in the house. He told me that the first floor was always cold in the winter and nonchalantly said that he uses a kerosene heater down there to heat it up. He noticed my concern and said quickly that he grew up with kerosene heaters and knew how to use them safely. I explained how easily a piece of rust or poor adjustment could cause the heater to start generating carbon monoxide and how even if him and his wife only experienced headaches, their baby could die. The aha moment came very quickly when he thought about losing his child.

Comment by A. Tamasin Sterner on November 1, 2011 at 3:04am
I've been using "family" lately.  It seems to resonate well.
Comment by Timothy DeLuca on October 31, 2011 at 9:34pm
I always use the term "home".
Comment by Timothy DeLuca on October 31, 2011 at 9:31pm

Most of the time it is when I uncover a health and safety issue regarding combustion appliances. This is a great opportunity to provide education. 

The blower door is a great time to give lessons about CO and exhaust systems if the home is tight.

I always love a homeowner that shows interest and follows me around.

Comment by John Nicholas on April 4, 2011 at 1:35pm

I use family, children, kids, wife, husband - or if I have learned them, the names.  This morning is was Annabelle, their 3 year old.  She helped by holding my extra flashlight. <GRIN>

 

I also start with house, but quickly move to home - especially with the ladies. In the basement or attic with the guys I revert to house.

 

BTW:  I use ladies and guys here generically.  I've had stay at home dads that are more interested in the hominess and the wife is more interested in the construction or technical aspects.  I also had a little wife, 5-0 80# that did all the remodel work.  She relegated her Policeman husband to doing the heavy lifting.  She did not left him, hammer or paint, glue or run power tools. 

Comment by A. Tamasin Sterner on April 4, 2011 at 1:05pm
While visiting with Carol Markell from Home Energy Magazine at ACI last week, she said she prefers "resident" to "occupant", but really likes "people".  What word or term do YOU use when you refer to the folks in the house/apartment that you are serving?
 

Members (28)

 
 
 

Photos

Loading…
  • Add Photos
  • View All

Latest Activity

Profile IconJeremy Hess and Brian Coverstone joined Home Energy Pros
2 hours ago
Eric Johnson posted a blog post

Reducing Energy Cost for Kayak

Fishing kayak becomes popular and one of the most attractive outdoor sport nowadays. There are many…See More
6 hours ago
Profile IconCharlie Ouellette, Karin Haerter and Juan joined Home Energy Pros
yesterday
Juan added a discussion to the group Energy Auditing Equipment for Sale, Trade or to Purchase
Thumbnail

Need Energy conservatory Blower door 3 + DG-700

Hello thanks for taking the time to read this post. I am currently looking for a blower door…See More
yesterday
Juan joined allen p tanner's group
Thumbnail

Energy Auditing Equipment for Sale, Trade or to Purchase

Discuss the pros and cons of the equipment you are interested in prior to purchase. Post equipment…See More
yesterday
Caoimhin P Connell replied to Rodney Fox's discussion Radon: Truth vs. Myth
"Good morning, Mr. Cullen – As I mentioned in another post – for the purposes under…"
yesterday
tedkidd replied to Rodney Fox's discussion Radon: Truth vs. Myth
"If putting the house under positive pressure using fresh air helps mitigate not just radon, but…"
yesterday
Rich Manning replied to Rodney Fox's discussion Radon: Truth vs. Myth
"Tell them the truth as you know it, and back it up with the facts!!"
yesterday

© 2016   Created by Lawrence Berkeley National Laboratory.   Powered by

Badges  |  Report an Issue  |  Terms of Service