Information

Dear Occupant:

What conditions were present when a customer had an Aha moment?  What made the communication successful?  Please share your successes here so we can all learn.  'Cause we know that houses don't use energy.  People Do!

 

Members: 30
Latest Activity: Dec 30, 2016

Discussion Forum

This group does not have any discussions yet.

Comment Wall

Comment

You need to be a member of Dear Occupant: to add comments!

Comment by Andrew Aliferis on March 26, 2013 at 4:33am

I recently audited a townhouse for a young family. The father had his baby strapped to the front of his chest in a baby carrier. As we spoke he bounced gently up and down to comfort the baby who was trying to sleep. I was asking him about comfort issues in the house. He told me that the first floor was always cold in the winter and nonchalantly said that he uses a kerosene heater down there to heat it up. He noticed my concern and said quickly that he grew up with kerosene heaters and knew how to use them safely. I explained how easily a piece of rust or poor adjustment could cause the heater to start generating carbon monoxide and how even if him and his wife only experienced headaches, their baby could die. The aha moment came very quickly when he thought about losing his child.

Comment by A. Tamasin Sterner on November 1, 2011 at 3:04am
I've been using "family" lately.  It seems to resonate well.
Comment by Timothy DeLuca on October 31, 2011 at 9:34pm
I always use the term "home".
Comment by Timothy DeLuca on October 31, 2011 at 9:31pm

Most of the time it is when I uncover a health and safety issue regarding combustion appliances. This is a great opportunity to provide education. 

The blower door is a great time to give lessons about CO and exhaust systems if the home is tight.

I always love a homeowner that shows interest and follows me around.

Comment by John Nicholas on April 4, 2011 at 1:35pm

I use family, children, kids, wife, husband - or if I have learned them, the names.  This morning is was Annabelle, their 3 year old.  She helped by holding my extra flashlight. <GRIN>

 

I also start with house, but quickly move to home - especially with the ladies. In the basement or attic with the guys I revert to house.

 

BTW:  I use ladies and guys here generically.  I've had stay at home dads that are more interested in the hominess and the wife is more interested in the construction or technical aspects.  I also had a little wife, 5-0 80# that did all the remodel work.  She relegated her Policeman husband to doing the heavy lifting.  She did not left him, hammer or paint, glue or run power tools. 

Comment by A. Tamasin Sterner on April 4, 2011 at 1:05pm
While visiting with Carol Markell from Home Energy Magazine at ACI last week, she said she prefers "resident" to "occupant", but really likes "people".  What word or term do YOU use when you refer to the folks in the house/apartment that you are serving?
 

Members (30)

 
 
 

Videos

  • Add Videos
  • View All

Latest Activity

Adin Maynard replied to Adin Maynard's discussion 2x DG-700 manometers for sale in the group Energy Auditing Equipment for Sale, Trade or to Purchase
"Yes, one is still available ."
7 hours ago
Mark Thomas replied to Adin Maynard's discussion 2x DG-700 manometers for sale in the group Energy Auditing Equipment for Sale, Trade or to Purchase
"Very interested in purchasing a dg 700. still availible please let me know asap. Thanks!"
8 hours ago
Profile IconMark Thomas and Donn Anderson joined allen p tanner's group
Thumbnail

Energy Auditing Equipment for Sale, Trade or to Purchase

Discuss the pros and cons of the equipment you are interested in prior to purchase. Post equipment…See More
8 hours ago
Bob Blanchette commented on Home Energy Magazine's blog post Demand Response Programs Can Reduce Utilities' Peak Demand by an Average of 10%, Complementing Savings From Energy Efficiency Programs
"www.smarthours.com This is our utilities OPTIONAL program. Basically pay 1/2 the normal rate most…"
11 hours ago
Profile IconAshique Ibrahim, Robert Cherry and Donn Anderson joined Home Energy Pros
14 hours ago
jackie harsha added a discussion to the group Marketing Energy Efficiency
Thumbnail

Informative video about energy and its implications

Like many, I’ve been struggling with the differences between what consumers say and what they…See More
Friday
jackie harsha joined James Sayers's group
Thumbnail

Marketing Energy Efficiency

Sharing ideas, tools and examples of promoting energy efficiency to consumersSee More
Friday
Ajmain Azraf posted blog posts
Friday

Home Energy Pros

Welcome to Home Energy Pros – the unique digital community by and for those who work in the home energy performance arena.

Home Energy Pros was founded by the developers of Home Energy Saver Pro (supported by the U.S. Department of Energy) and brought to you in partnership with Home Energy magazine.  Home Energy Pros is sponsored by the Better Buildings Residential Network. Please honor our Guidelines

© 2017   Created by Lawrence Berkeley National Laboratory.   Powered by

Badges  |  Report an Issue  |  Terms of Service