Information

Dear Occupant:

What conditions were present when a customer had an Aha moment?  What made the communication successful?  Please share your successes here so we can all learn.  'Cause we know that houses don't use energy.  People Do!

 

Members: 27
Latest Activity: Mar 20

Discussion Forum

This group does not have any discussions yet.

Comment Wall

Comment

You need to be a member of Dear Occupant: to add comments!

Comment by Andrew Aliferis on March 26, 2013 at 4:33am

I recently audited a townhouse for a young family. The father had his baby strapped to the front of his chest in a baby carrier. As we spoke he bounced gently up and down to comfort the baby who was trying to sleep. I was asking him about comfort issues in the house. He told me that the first floor was always cold in the winter and nonchalantly said that he uses a kerosene heater down there to heat it up. He noticed my concern and said quickly that he grew up with kerosene heaters and knew how to use them safely. I explained how easily a piece of rust or poor adjustment could cause the heater to start generating carbon monoxide and how even if him and his wife only experienced headaches, their baby could die. The aha moment came very quickly when he thought about losing his child.

Comment by A. Tamasin Sterner on November 1, 2011 at 3:04am
I've been using "family" lately.  It seems to resonate well.
Comment by Timothy DeLuca on October 31, 2011 at 9:34pm
I always use the term "home".
Comment by Timothy DeLuca on October 31, 2011 at 9:31pm

Most of the time it is when I uncover a health and safety issue regarding combustion appliances. This is a great opportunity to provide education. 

The blower door is a great time to give lessons about CO and exhaust systems if the home is tight.

I always love a homeowner that shows interest and follows me around.

Comment by John Nicholas on April 4, 2011 at 1:35pm

I use family, children, kids, wife, husband - or if I have learned them, the names.  This morning is was Annabelle, their 3 year old.  She helped by holding my extra flashlight. <GRIN>

 

I also start with house, but quickly move to home - especially with the ladies. In the basement or attic with the guys I revert to house.

 

BTW:  I use ladies and guys here generically.  I've had stay at home dads that are more interested in the hominess and the wife is more interested in the construction or technical aspects.  I also had a little wife, 5-0 80# that did all the remodel work.  She relegated her Policeman husband to doing the heavy lifting.  She did not left him, hammer or paint, glue or run power tools. 

Comment by A. Tamasin Sterner on April 4, 2011 at 1:05pm
While visiting with Carol Markell from Home Energy Magazine at ACI last week, she said she prefers "resident" to "occupant", but really likes "people".  What word or term do YOU use when you refer to the folks in the house/apartment that you are serving?
 

Members (27)

 
 
 

Home Energy Pros

Home Energy Pros was founded by the developers of Home Energy Saver Pro (sponsored by the U.S. Department of Energy,) and brought to you in partnership with Home Energy magazine.

Latest Activity

eric anderson replied to Tom Conlon's discussion Whole House Fans - Love 'Em or Not?
"In Connecticut’s climate, I am not in favor of them . Either they are the big old style that…"
29 minutes ago
Don Fitchett replied to Brandon Walton's discussion 12 Things Every Home Performance Contractor Should Have on Their Work Truck
"Every little bit helps. :)"
31 minutes ago
Tom White commented on Scott Mellberg's blog post Lessons from Energy Efficiency Advisors: Getting Homeowners Onboard with Home Performance
"Ted, I understand and share your concern about the lack of guidance on the part of the "Home…"
38 minutes ago
Mike Kandel added a discussion to the group Building Performance Institute (BPI)
2 hours ago
Mike Kandel posted a discussion
2 hours ago
tedkidd commented on Scott Mellberg's blog post Lessons from Energy Efficiency Advisors: Getting Homeowners Onboard with Home Performance
"David,  Please think some of these things through.  If programs suck so much, how can…"
2 hours ago
Hannah Finch posted a blog post

Stump Duncan, Innovate with Colby, and Save on RaterFest! 2014

RaterFest! 2014 Speaker Spotlight!Presenter:  Duncan PrahlTopic: Duck, Ducks, and more Ducts…See More
3 hours ago
David Eakin commented on Scott Mellberg's blog post Lessons from Energy Efficiency Advisors: Getting Homeowners Onboard with Home Performance
"Consultation and education are all well and good, but we have found that the…"
3 hours ago
Kari Sauder commented on Scott Mellberg's blog post Lessons from Energy Efficiency Advisors: Getting Homeowners Onboard with Home Performance
"I just had a customer bail out of the whole house approach over the weekend.  It is a small…"
3 hours ago
Profile IconLOUIS ANDERSON and Jeremy Hargreaves joined Home Energy Pros
5 hours ago
Ramon Aguirre replied to Tom Conlon's discussion Whole House Fans - Love 'Em or Not?
"Whole house fan basically serves the purpose of exhaust fans. They are more cheaper than air…"
13 hours ago
Brandon Walton commented on Brandon Walton's photo
Thumbnail

2014-07-25 15.17.30

"While performing a QC it is always good to look inside the return.........."
22 hours ago

© 2014   Created by Lawrence Berkeley National Laboratory.

Badges  |  Report an Issue  |  Terms of Service